Privacy Policy

Wisemove Removals Plymouth (“We”) are committed to protecting and respecting your privacy. This policy and any other documents referred to on it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Wisemove Removals Plymouth, 71 Grantley Gardens, Plymouth, PL3 5BP. Wisemove Removals Plymouth is registered with the Data Protection Registrar.

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site www.wiseremovals.co.uk (our site)
  • Information provided when you complete our online form and enquiry form
  • If you contact us, we may keep a record of that correspondence
  • We may also ask you to complete surveys/polls that we use for research and marketing purposes
  • Details of transactions you carry out through our site and of the fulfilment of your orders, where applicable
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. In addition, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern
  • To store information about your preferences, and so allow us to customise our site according to your individual interests
  • To speed up your searches
  • To recognise you when you return to our site

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Storing your personal data

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of your information

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
  • To carry out our obligations arising from any contracts entered into between you and us
  • To allow you to participate in interactive features of our service, when you choose to do so
  • To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post, telephone, or email.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data the enquiry form.

Disclosure of your information

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Wisemove Removals Plymouth or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any other agreements; or to protect the rights, property, or safety of Wisemove Removals Plymouth, our customers, or others, we may do so. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Wisemove Removals Plymouth, 71 Grantley Gardens, Plymouth, PL3 5BP.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. In addition, we cannot be held responsible for the contents of third party sites.

Access to your information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Wisemove Removals Plymouth, 71 Grantley Gardens, Plymouth, PL3 5BP.

REVIEWS

  • I would like to thank you for your service when I sold my house in July. I was delighted with all your help at the time. You were prompt, efficient and very pleasant to deal with and I have sung your praises to many.

    Jane, Bristol.

  • “Absolutely amazing experience ! ” I have moved 5 times in the past 10 years and my recent move with Wise Move is a completely new level of experience. They are the most professional, knowledgeable, efficient, reliable, patient and caring removal team that I have ever met.               Thank  you for your help with moving to a new home, you are  1 in a million`

    Eva, Plymouth.

  • We have used Wise Move Removals on several occasions over the years and have always been impressed with the quality of the service provided by Phil. Most recently we needed quite a complex removal of various items to 3 destinations from Plymouth via Sidmouth to Southampton.  The move was planned in the most efficient way possible and everything was collected and delivered promptly.  We are so grateful and we would have no hesitation in recommending Wise Move.

    Karen, Jenny and Nick, Plymouth

  • We have used Wisemoveremovals 3 times in the last 8 years.They offer such a lovely personal service, which has helped make each move significantly less stressful for us.They are extremely thorough, go above and beyond, friendly yet professional and are full of integrity. My husband and I really couldn`t have wished for a better removal company to help us have such a positive start when moving into each of our new homes.

    Many Many Thanks !

    Elly and Jan Freedman, Totnes, Devon.

  • Thank you SO much, Always SO helpful, Kind regards

    Marie, Plymouth

  • Thank you once again for all your help last week with our move to Peverell. I run a busy estate agents in Plymouth and have come across many removal firms during my 15 years in the industry. I can honestly say that Wisemove were incredibly helpful,patient and careful with everything that they did for me during this incredibly stressful time. I will certainly use them again and have no hesitation in recommending them to anyone else who is looking for a company for their customer service, flexibility, and that really does look after you and your belongings as if they were their own.

     

    Jack, CROSS KEYS Estate Agents Plymouth

  • Thank you both So much for today. You both made the day a lot easier to deal with and less emotional.

    Mel, Plymouth

  • Phil from Wisemove is the wisest choice you will make when moving home. Nothing is too much trouble. He works quickly and quietly and before you know it you are in your new home!

    Lesley, Ivybridge

  • I have felt compelled to write and thank you for the professionalism, courtesy and compassion displayed by your company during these very exhausting events. It is very gratifying in these difficult commercial times to come across a provider who still puts the welfare of his customer before all else

    Joe, Plymouth

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